Refund policy

At Al Hafiz Products, we are committed to delivering premium-quality products and ensuring a reliable online shopping experience across Pakistan. Customer satisfaction is at the core of our business. This Return and Refund Policy outlines the terms and conditions for returns, refunds, and exchanges for all orders placed through our website.

By placing an order with us, you agree to the terms stated in this policy.

Return Eligibility

We accept returns under the following conditions:

  • The return request must be made within 15 days of delivery.
  • The item must be unused, unopened, and in its original packaging.
  • The product must be defective, damaged, or incorrectly delivered.
  • Proof of purchase (order number or receipt) is required.

We maintain strict quality control standards; however, if you receive a product that does not meet expectations, we are here to assist you promptly.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products
  • Perishable goods (including dry fruits, food items, and edible products)
  • Items damaged due to misuse or mishandling
  • Products without original packaging or missing components

Refund Policy

Once your returned product is received and inspected by our team:

  • You will be notified regarding the approval or rejection of your refund.
  • Approved refunds are processed within 5–7 business days.
  • Refunds will be issued via:
    • Bank transfer
    • Mobile wallet (EasyPaisa / JazzCash)

Please ensure that you provide accurate payment details to avoid delays.

Exchange Policy

We offer exchanges only under the following conditions:

  • The item is damaged, defective, or incorrect
  • Request is made within 48 hours of delivery

Once approved, we will arrange a replacement with the same product (subject to availability).

Cash on Delivery (COD) Orders

For customers using Cash on Delivery (COD) in Pakistan:

  • Refunds are not processed instantly at the time of return pickup.
  • Returned products must first pass our inspection and verification process.
  • After approval, refunds will be transferred to your provided bank account or mobile wallet.

Return Shipping Policy

  • Customers may be responsible for return shipping costs, unless the item received was faulty or incorrect.
  • In case of damaged or wrong products, Al Hafiz Products will bear the return shipping charges.

Order Cancellation

  • Orders can be canceled before dispatch without any charges.
  • Once the order has been shipped, cancellation is not possible; however, you may request a return after delivery (if eligible).

Late or Missing Refunds

If you haven’t received your refund within the specified time:

  1. Recheck your bank account or mobile wallet.
  2. Contact your bank/payment provider.
  3. If the issue persists, contact our support team for assistance.

Contact Information

For any questions related to returns, refunds, or exchanges, please contact us:

  • Phone / WhatsApp: +92-304-2576251
  • Email: alhafizproducts14@gmail.com
  • Address: Al Madina Chok, Near Unique School,
    39 Chongi, Chichawatni, Punjab, Pakistan

Our support team is always ready to assist you with a smooth and secure shopping experience.