Shipping policy
At Al Hafiz Products, we are committed to providing fast, reliable, and secure delivery services across Pakistan. This Shipping Policy outlines how we process, ship, and deliver your orders to ensure a smooth shopping experience.
Order Processing Time
- All orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- You will receive an order confirmation once your order is successfully placed.
Shipping Coverage
We offer nationwide shipping across Pakistan, covering major cities as well as remote areas through trusted courier partners.
Delivery Time
- Estimated delivery time is 2–5 business days for major cities.
- For remote areas, delivery may take 3–7 business days.
- Delivery timelines may vary due to weather conditions, courier delays, or high order volumes.
Shipping Charges
- Shipping charges are calculated at checkout based on your location.
- We may offer free shipping on selected products or promotional offers.
Cash on Delivery (COD)
- We provide Cash on Delivery (COD) service across Pakistan.
- Customers are required to pay the full amount at the time of delivery.
- Please ensure availability at the delivery address to avoid delays or order cancellations.
Order Tracking
- Once your order is shipped, you will receive a tracking number via SMS or WhatsApp.
- You can track your shipment in real-time through the courier service.
Delivery Attempts
- Our courier partners usually make 2–3 delivery attempts.
- If the order is not received, it may be returned to us.
Delayed or Failed Deliveries
While we strive for timely delivery:
- Delays may occur due to unforeseen circumstances.
- In case of significant delays, please contact our support team.
Damaged or Missing Items
- If your order arrives damaged or incomplete, contact us within 24–48 hours of delivery.
- Provide clear images or proof for quick resolution.
Incorrect Shipping Information
- Customers are responsible for providing accurate shipping details.
- We are not responsible for delays or losses caused by incorrect addresses or contact information.
Contact Information
For any shipping-related queries, feel free to contact us:
- Phone / WhatsApp: +92-304-2576251
- Email: alhafizproducts14@gmail.com
-
Address: Al Madina Chok, Near Unique School,
39 Chongi, Chichawatni, Punjab, Pakistan